WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 10 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
Unfortunately, online purchases cannot currently be returned in-store.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
HOW DO I APPLY FOR THE RETURN?
To return an item, please email us at info@ahclothing.in with the return reason and order details.
Once our customer support team approves the return you will be requested to send the parcel to, Registered address, AH CLOTHING CO. Office, Adjacent ICICI Bank,
Chandpur,246725 ,Dist Bijnor ,UP.
Please note that you are responsible for the cost of returning the items to us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WHEN WILL MY RETURN BE PROCESSED?
We aim to process all returns within 5-7 working days of receipt.
During busy periods please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to the E-commerce team by contacting us via email at info@ahclothing.in within 10 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
This is only applicable for orders delivered within India, for international orders please contact our customer support team and we will try to help you out in a possible way.
DO YOU OFFER A REFUND?
Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing refund is 7-10 working days depending on the mode of payment.
Return: Sales & Discounted offer
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS: CUSTOMIZED & MAKE TO ORDERS
Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.